Category: Hospitality, Tourism & Service Management
Affiliation: ICD-NSDC (Industry-Oriented Skill Development Programme)
Mode: Classroom Training + Practical Sessions + Role-Based Activities
Programme Type: Workshop / Short-Term Skill Training

Programme Overview

The Hotel Management & Front Office Workshop is a practical programme designed to introduce participants to the fundamentals of hotel operations, front office management, and customer service practices followed in the hospitality industry.

This workshop focuses on real-world hotel operations such as guest handling, front desk procedures, communication skills, and service standards. It is ideal for students and individuals seeking careers in hotels, resorts, tourism, and service-based industries.

Workshop Objectives

• Understand hotel operations and front office functions
• Learn guest handling and customer service techniques
• Develop professional communication and workplace etiquette
• Gain awareness of hospitality industry standards

Key Learning Areas

• Front office operations and procedures
• Guest relations and service excellence
• Communication and interpersonal skills
• Hotel coordination and teamwork
• Professional grooming and hospitality etiquette

Topics Covered

• Introduction to Hotel Management & Hospitality Industry
• Front Office Roles and Responsibilities
• Guest Check-in, Check-out, and Reservation Basics
• Handling Guest Complaints and Service Recovery
• Communication Skills and Telephone Etiquette
• Professional Grooming and Workplace Behaviour
• Overview of Hotel Departments and Coordination

Practical Training

• Role-play activities for front desk operations
• Guest interaction and communication practice
• Simulated hotel scenarios and case studies
• Professional grooming and etiquette sessions

Eligibility

• 10th / 12th Pass, Diploma, or Graduates
• Students from any background
• Job seekers and hospitality aspirants
• No prior hotel experience required

Career Awareness & Opportunities

This workshop introduces participants to roles such as:

• Front Office Executive (Entry Level)
• Guest Relations Assistant
• Hotel Operations Support Staff
• Customer Service Executive
• Hospitality Trainee

Who Should Attend?

• Students interested in hotel and tourism careers
• Graduates preparing for service industry roles
• Professionals seeking hospitality skills
• Entrepreneurs planning hospitality ventures

Why Choose This Workshop?

• Strong demand in hospitality and service sectors
• Practical, customer-focused learning approach
• Builds confidence and professional behaviour
• Suitable foundation for advanced hotel management programmes