Certificate / Short-Term Courses
Front Office Management
The Front Office Management course is a short-term, job-oriented programme designed for students who want to build a career in hotel reception, guest services, and hospitality administration. This course provides practical training in front desk operations, guest handling, booking procedures, and professional communication skills.
The front office is the first point of contact in any hotel or hospitality establishment. It plays an important role in creating a positive first impression and ensuring smooth guest experiences. This course helps students understand how to manage reservations, handle inquiries, coordinate with hotel departments, and maintain professional service standards.
The training focuses on real-life scenarios and workplace discipline to prepare students for entry-level positions in the hospitality industry.
What You Will Learn
- Basics of front office operations
- Guest check-in and check-out procedures
- Reservation handling and booking management
- Telephone etiquette and customer interaction skills
- Complaint handling and service recovery basics
- Coordination with housekeeping and other departments
- Grooming standards and professional behavior
- Basic computer and hotel software awareness
Practical Exposure
- Guest interaction role-play sessions
- Reception desk simulation practice
- Reservation entry and booking exercises (basic level)
- Communication and telephone handling practice
- Industry orientation support
Eligibility
- 10th / +2 students and freshers
- Candidates interested in hotel and hospitality careers
- Basic communication skills recommended
Career Scope
After completing this course, candidates can work as:
- Front Desk Executive
- Receptionist (Hotel / Resort)
- Guest Service Associate
- Reservation Assistant
- Customer Service Executive (Hospitality Sector)
2. Housekeeping Management
The Housekeeping Management course is a practical short-term programme designed for students who want to build a career in hotel housekeeping and facility management. This course provides training in room maintenance, cleanliness standards, guest service coordination, and supervision of housekeeping operations.
Housekeeping plays a vital role in the hospitality industry by ensuring comfort, hygiene, and a pleasant environment for guests. This programme helps students understand how professional housekeeping departments operate in hotels, resorts, hospitals, corporate offices, and service apartments.
The course focuses on practical skills, workplace discipline, and service quality to prepare students for entry-level and supervisory roles.
What You Will Learn
- Basics of housekeeping operations
- Room cleaning procedures and bed making techniques
- Linen management and laundry coordination
- Cleaning equipment and chemical usage (basic awareness)
- Housekeeping supervision and duty allocation
- Guest request handling and coordination
- Hygiene, sanitation, and safety standards
- Professional grooming and workplace behavior
Practical Exposure
- Demonstration of room setup and maintenance
- Bed making and cleaning practice sessions
- Linen handling and storage methods
- Cleaning material usage and safety practice
- Role-play sessions for guest request handling
Eligibility
- 10th / +2 students and freshers
- Candidates interested in hotel and facility management careers
- No prior experience required
Career Scope
After completing this course, candidates can work as:
- Housekeeping Associate
- Room Attendant
- Housekeeping Supervisor (Entry Level)
- Facility Maintenance Assistant
- Service Apartment Staff
3. Food & Beverage Service
The Food & Beverage Service course is a practical short-term programme designed for students who want to build a career in hotels, restaurants, cafes, and catering services. This course provides training in professional table service, guest handling, restaurant operations, and service etiquette.
Food and beverage service is an important department in the hospitality industry, responsible for delivering quality dining experiences to guests. This programme helps students understand service standards, menu knowledge, table setup procedures, and coordination between kitchen and service teams.
The training focuses on real restaurant-style practice to prepare students for entry-level positions in the hospitality and catering industry.
What You Will Learn
- Basics of food & beverage service operations
- Types of restaurant service (basic overview)
- Table setup and service procedures
- Menu knowledge and order taking techniques
- Guest interaction and communication skills
- Coordination between kitchen and service staff
- Handling bills and basic service documentation
- Hygiene, grooming, and service etiquette
Practical Exposure
- Table setting and service demonstration
- Role-play sessions for order taking and guest handling
- Restaurant-style service practice
- Menu explanation and suggestive selling basics
- Workplace discipline and team coordination activities
Eligibility
- 10th / +2 students and freshers
- Candidates interested in hotel and restaurant careers
- Basic communication skills recommended
Career Scope
After completing this course, candidates can work as:
- Restaurant Service Associate
- Steward / Waiter
- Banquet Service Staff
- Room Service Staff
- Catering Service Assistant
4. Bakery & Patisserie
The Bakery & Patisserie course is a practical short-term programme designed for students who are passionate about baking and dessert preparation. This course provides hands-on training in bread making, cake preparation, pastry production, and basic dessert presentation techniques.
Bakery and patisserie skills are in high demand in hotels, cafes, pastry shops, and catering businesses. This programme helps students understand baking fundamentals, ingredient usage, oven techniques, and creative decoration methods used in professional kitchens.
The training focuses on practical learning in a bakery setup to help students gain confidence and real kitchen experience.
What You Will Learn
- Basics of baking ingredients and measurements
- Bread making techniques
- Cake preparation and sponge varieties
- Pastry and basic dessert production
- Cookies and simple confectionery items
- Cake icing and decoration techniques
- Chocolate basics and simple garnishing
- Kitchen hygiene and food safety standards
Practical Exposure
- Hands-on bread and cake preparation
- Pastry and dessert practice sessions
- Cake icing and finishing workshops
- Recipe preparation and presentation techniques
- Basic cost awareness and portion control
Eligibility
- 10th / +2 students and freshers
- Candidates interested in bakery or culinary careers
- Passion for baking recommended
Career Scope
After completing this course, candidates can work as:
- Bakery Assistant
- Pastry Assistant
- Cake Decorator (Entry Level)
- Cafe or Bakery Staff
- Self-Employed Home Baker
5. Travel, Tourism & Hospitality
The Travel, Tourism & Hospitality course is a short-term, career-oriented programme designed for students who want to build opportunities in the travel and tourism industry. This course provides practical knowledge about tourism operations, travel coordination, customer service, and hospitality support services.
The travel and tourism sector is one of the fastest-growing industries, offering job opportunities in travel agencies, tour operations, airlines, hotels, resorts, and destination management companies. This programme helps students understand how to manage travel bookings, assist tourists, and provide quality service experiences.
The training combines theoretical understanding with practical exposure to prepare students for real-time industry roles.
What You Will Learn
- Basics of travel and tourism management
- Tour planning and itinerary preparation
- Travel booking procedures (basic level)
- Customer handling and service coordination
- Introduction to hospitality operations
- Destination knowledge and tourism awareness
- Communication and professional etiquette
- Basic documentation and travel assistance procedures
Practical Exposure
- Tour package preparation exercises
- Role-play sessions for customer interaction
- Travel booking and inquiry handling practice
- Hospitality service coordination activities
- Industry orientation and career guidance
Eligibility
- 10th / +2 students and freshers
- Candidates interested in travel, tourism, or hospitality careers
- Basic communication skills recommended
Career Scope
After completing this course, candidates can work as:
- Travel Consultant (Entry Level)
- Tour Coordinator
- Ticketing Assistant
- Customer Support Executive (Travel Sector)
- Hospitality Support Staff
- Destination Service Assistant
ICD – Institute of Career Development,
Housing Board Junction,
Thiruvananthapuram,
Kerala, India