Category: Customer Service, Employability & Professional Development
Affiliation: ICD-NSDC (Industry-Oriented Skill Development Programme)
Mode: Classroom Training + Interactive Sessions + Practical Activities
Programme Type: Workshop / Short-Term Skill Training

Programme Overview

The Customer Service & Professional Skills Workshop is designed to help participants develop essential workplace skills required to interact effectively with customers, clients, and colleagues in professional environments.

This workshop focuses on communication skills, service etiquette, problem-solving, and professional behaviour expected in sectors such as customer support, retail, hospitality, corporate services, and BPO operations. It is suitable for students, graduates, and working professionals across all industries.

Workshop Objectives

• Develop effective customer communication skills
• Learn professional workplace behaviour and etiquette
• Improve problem-solving and service handling abilities
• Build confidence for customer-facing roles

Key Learning Areas

• Customer service fundamentals
• Professional communication and etiquette
• Handling customer queries and complaints
• Teamwork and workplace coordination
• Time management and work discipline

Topics Covered

• Introduction to Customer Service & Professional Skills
• Verbal and Non-Verbal Communication
• Customer Interaction and Service Excellence
• Handling Complaints and Difficult Situations
• Workplace Behaviour and Professional Ethics
• Telephone, Email, and Digital Communication
• Basic Interview and Job Readiness Skills

Practical Training

• Role-play and customer interaction activities
• Communication drills and group discussions
• Complaint-handling simulations
• Professional behaviour and etiquette practice

Eligibility

• 10th / 12th Pass, Diploma, or Graduates
• Students from any background
• Job seekers and working professionals
• No prior customer service experience required

Career Awareness & Opportunities

This workshop introduces participants to roles such as:

• Customer Service Executive
• Front Office & Support Staff
• Call Centre / BPO Executive
• Client Relationship Assistant
• Corporate Support Executive

Who Should Attend?

• Students preparing for service-sector jobs
• Graduates entering customer-facing roles
• Professionals seeking skill enhancement
• Entrepreneurs managing customer interactions

Why Choose This Workshop?

• High demand for customer service skills across industries
• Practical, behaviour-focused learning approach
• Improves confidence, communication, and professionalism
• Suitable for employment and career growth