Diploma in Hotel & Hospitality Management
Affiliation: ICD-NSDC (Industry-Focused Professional Diploma)
Mode: Classroom Training + Practical Workshops + Industry Internships
Programme Overview
The Diploma in Hotel & Hospitality Management is a career-oriented programme designed to equip students with professional skills required in the dynamic hospitality and service industry.
This course blends theoretical knowledge with hands-on practical training in hotel operations, front office, food and beverage service, housekeeping, and customer service. It is ideal for students aspiring to work in hotels, resorts, restaurants, cruise ships, event management, and other service-driven sectors.
Learners gain exposure to real-world hospitality environments, enhancing their employability and preparing them for managerial and operational roles.
Course Duration
6 – 12 Months, including:
- Classroom-based theory sessions
- Practical workshops and kitchen/service labs
- Live industry internships and on-site training
Why Choose This Diploma?
- Comprehensive coverage of hotel operations and service management
- Hands-on experience in real hospitality settings
- Industry-relevant syllabus aligned with NSDC standards
- Develop customer service, communication, and managerial skills
- High demand for trained hospitality professionals globally
Programme Objectives
After completing this course, learners will be able to:
- Understand hotel operations, front office, housekeeping, and food & beverage services
- Deliver professional guest services with quality and efficiency
- Manage hotel resources, staff, and operations effectively
- Apply service standards in hospitality settings
- Gain confidence in customer handling, communication, and teamwork
Topics / Syllabus Covered:
Introduction to Hospitality Industry
- Overview of hotels, resorts, and service sectors
- Hospitality industry standards and practices
- Organizational structure of hotels
Front Office Management
- Reception operations and guest check-in/out
- Reservation systems and concierge services
- Guest relations and complaint handling
Housekeeping & Facility Management
- Cleaning, maintenance, and hygiene standards
- Room preparation and guest comfort management
- Inventory and resource management
Food & Beverage Operations
- Restaurant service etiquette and table setup
- Menu planning and food presentation
- Handling kitchen operations and service efficiency
Customer Service & Communication Skills
- Professional communication and telephone etiquette
- Problem-solving and guest satisfaction techniques
- Cross-cultural understanding in hospitality
Practical Training & Industry Exposure
- Internships in hotels, resorts, and restaurants
- Live project work and event management exercises
- Role-playing and real customer handling scenarios
Eligibility Criteria
- Passed 10th / 12th / Equivalent
- Interest in hospitality, customer service, or hotel operations
- No prior experience required; basic communication skills preferred
Career Opportunities
Graduates of this diploma can pursue roles such as:
- Front Office Executive / Receptionist
- Housekeeping Supervisor
- Food & Beverage Service Staff
- Restaurant / Banquet Coordinator
- Event & Hospitality Executive
Employment Sectors
- Hotels, Resorts, and Restaurants
- Cruise Ships and Airlines Hospitality Services
- Event Management Companies
- Corporate Hospitality & Facility Services
- Tourism & Leisure Industry
Key Highlights
- Practical-first learning approach with internships and real-life exposure
- Strong focus on customer service and operational excellence
- Industry-relevant curriculum aligned with NSDC standards
- Ideal for fast-track career entry in hospitality and service sectors
ICD – Institute of Career Development,
Housing Board Junction,
Thiruvananthapuram,
Kerala, India