Post Diploma in IT Enabled Services (ITES) & Business Process Outsourcing (BPO)
Category: Information Technology & Business Process Management
Duration: 6 Months – 1 Year
(120–180 Hours)
Mode: Classroom Training + Practical Lab Sessions + Industry-Oriented Projects
About the Course
The Post Diploma in IT Enabled Services (ITES) & Business Process Outsourcing (BPO) is a career-oriented programme designed to equip learners with the technical, communication, and customer service skills required for today’s IT-enabled service and business process outsourcing industries. The course combines practical computer applications, business communication, customer relationship management, and workplace readiness to prepare students for fast-paced corporate environments.
Learners gain hands-on experience in office productivity tools, data management, customer support processes, digital communication, and business operations. The programme also focuses on problem-solving, professional etiquette, teamwork, and process management, enabling students to perform confidently in domestic and international business environments.
This course is ideal for students, graduates, and job seekers who want to build a successful career in the ITES, BPO, customer support, and business services sectors.
Eligibility
– Diploma, 12th Pass, or equivalent qualification
– Suitable for students, fresh graduates, and working professionals
– Basic computer knowledge is preferred
Topics Covered
- Introduction to IT Enabled Services (ITES) and BPO
- Computer Applications and Office Productivity Tools
- Business Communication and Professional English
- Customer Relationship Management (CRM)
- Data Entry and Information Management
- Email, Chat, and Voice Process Operations
- Business Process Management Fundamentals
- Workplace Ethics, Teamwork, and Time Management
- Quality Standards and Customer Service Excellence
- Practical Projects and Industry-Based Training
Key Learning Outcomes
– Understand ITES and BPO business operations
– Develop professional communication and customer service skills
– Gain proficiency in office productivity and digital tools
– Learn business process management and workflow practices
– Build workplace readiness and problem-solving abilities
– Develop practical skills through hands-on training and live projects
Career Opportunities
– BPO Executive
– Customer Support Executive
– Process Associate
– Technical Support Executive
– Back Office Executive
– Data Processing Executive
– Client Relationship Executive
– Business Operations Associate
Employment Sectors
– IT Enabled Service (ITES) Companies
– Business Process Outsourcing (BPO) Companies
– Customer Support Centres
– Banking and Financial Services
– E-commerce Companies
– Healthcare Support Services
– Telecommunications Companies
– Corporate Business Service Centres
Certification: Course Completion Certificate
Institute For Career Development,
ICD – Institute For Career Development,
Housing Board Junction,
Thiruvananthapuram,
Kerala, India