Category: Customer Service & Professional Skills Courses
Affiliation: ICD-NSDC (Industry-Oriented Skill Training Programme)
Training Mode: Classroom Training + Interactive Workshops + Practical Activities
Programme Type: Certificate / Short-Term / Diploma

Programme Overview

The Soft Skills & Communication programme is designed to help learners build effective communication, interpersonal, and professional skills required for success in the modern workplace.

This course focuses on spoken communication, workplace etiquette, confidence building, and personality development, making it ideal for students, graduates, and working professionals aiming to improve employability and career growth.

Course Duration

• Certificate / Short-Term: 3 – 6 Months
• Diploma: 6 – 12 Months

Key Learning Areas

• Verbal and non-verbal communication skills
• Workplace etiquette and professional behavior
• Confidence building and presentation skills
• Interpersonal skills and emotional intelligence
• Team communication and collaboration

Subjects / Syllabus Covered

• Introduction to Soft Skills and Communication
• Spoken Communication and Fluency Development
• Body Language and Non-Verbal Communication
• Professional Etiquette and Workplace Behavior
• Presentation Skills and Public Speaking
• Team Communication and Conflict Management
• Personality Development and Confidence Building

Practical Training

• Interactive communication workshops
• Role-plays and group discussions
• Presentation and public speaking practice
• Real-life workplace communication scenarios

Eligibility Criteria

• 12th Pass / Graduate or Equivalent
• Basic communication skills recommended
• Willingness to learn and improve personal skills

Career Opportunities

Graduates can work as:

• Customer Service Executive
• Front Office / Reception Assistant
• HR & Training Support Staff
• Corporate Communication Assistant
• Client Relationship Coordinator

Employment Sectors

• Corporate Offices and Business Organizations
• Customer Service and Support Industries
• HR and Training Departments
• Educational and Skill Development Institutes
• Service and Hospitality Sectors

Why Choose This Course?

• Essential skills for all professions and industries
• Improves confidence, communication, and workplace readiness
• Enhances employability and career advancement
• Suitable for students, graduates, and working professionals