Post Diploma in IT Enabled Services & BPO
Category: Advanced IT & Professional Skills
Affiliation: ICD-NSDC
Duration: 6 – 12 Months
Mode: Classroom Training + Practical Labs + Industry Exposure
Course Overview
The Post Diploma in IT Enabled Services & BPO programme is a career-oriented professional course designed to prepare students for corporate, ITES, and Business Process Outsourcing (BPO) industries. The course focuses on building communication skills, IT applications, customer service expertise, and workplace professionalism, making learners job-ready for fast-growing service sectors in India and abroad.
This programme is ideal for learners who want quick employment, career growth, and exposure to corporate work culture.
Why Choose Post Diploma in ITES & BPO at ICD-NSDC?
- High-demand course for corporate & service industries
- Strong focus on communication & employability skills
- Practical training aligned with real workplace scenarios
- NSDC / Keltron-aligned curriculum
- Suitable for domestic & international BPO careers
Eligibility Criteria
- Passed 12th / Graduation / Diploma (any stream)
- Basic computer knowledge required
- Willingness to work in customer-oriented roles
- Freshers & career-switchers welcome
Course Duration & Training Structure
- Total Duration: 6 – 12 months
- Theory Sessions: ITES & BPO fundamentals
- Practical Labs: Office tools & communication practice
- Skill Labs: Soft skills, voice & accent training
- Industry Exposure: Role plays, mock interviews & projects
Duration: 1 Year (Full-time)
Mode: Classroom + Lab + Project Work
Affiliation: ICD-NSDC (LBS Authorised Partner)
About the Course:
The PGDCA programme is designed for students who want to gain advanced IT and computer skills. It blends theory, practical lab sessions, and real-world projects to prepare learners for professional roles in IT support, corporate offices, software testing, and database management.
Syllabus / Topics Covered
Introduction to IT Enabled Services (ITES)
- Overview of ITES & BPO industry
- Domestic vs International BPO
- Career paths in ITES sector
- Corporate work culture
Computer Applications for ITES
- MS Word, Excel & PowerPoint
- Email etiquette & documentation
- CRM & ticketing system basics
- Office automation tools
Communication & Soft Skills Development
- Spoken English & business communication
- Voice & accent neutralisation
- Customer interaction techniques
- Professional presentation skills
Customer Service & Call Handling
- Inbound & outbound process training
- Call flow & customer query handling
- Complaint resolution techniques
- Service quality & customer satisfaction
Business Process Knowledge
- Banking, insurance & finance processes
- Healthcare & telecom BPO basics
- Data processing & back-office operations
- Service Level Agreements (SLA)
Workplace Behaviour & Ethics
- Time management & teamwork
- Professional ethics & compliance
- Stress management & productivity
- Corporate etiquette
Practical Training & Industry Simulation
- Live call simulations
- CRM practice sessions
- Role plays & group activities
- Mini projects based on real BPO scenarios
Practical Exposure & Skill Development
- Voice & accent practice labs
- Real-time customer handling scenarios
- Mock interviews & HR preparation
- Resume & personality development sessions
Certification
Successful candidates receive a Post Diploma in IT Enabled Services & BPO Certificate from ICD-NSDC, aligned with NSDC / Keltron skill development standards.
Career Opportunities
Graduates can pursue roles such as:
- Customer Support Executive
- BPO / Call Centre Executive
- Back-Office Executive
- Technical Support Associate
- Process Associate
Employment Sectors
- ITES & BPO Companies
- Multinational Corporations (MNCs)
- Banking & Financial Services
- Telecom & E-commerce Firms
- Healthcare & Insurance BPOs
Higher Study & Career Progression
- Advanced Corporate Communication Courses
- Management & HR Programmes
- Specialised International BPO Training
- Leadership & Team Management Roles
Why This Course Matters
- Fast entry into corporate careers
- High demand across service industries
- Builds strong communication & confidence
- Ideal for global customer support roles
ICD – Institute of Career Development,
Housing Board Junction,
Thiruvananthapuram,
Kerala, India